Privacy Policy – Moonello Ltd

At Moonello Ltd (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from http://moonello.co.uk.

1. Information We Collect

We collect various types of information to improve our services, including:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
  • Order Information: Products purchased, transaction details, and order history.
  • Account Information: Login details if you create an account.
  • Device Information: IP address, browser type, operating system, and browsing activity.
  • Cookies & Tracking Data: Used to enhance your browsing experience and improve services.

2. Legal Basis for Processing Your Data (UK GDPR)

We process your data based on the following grounds:

  • Contractual Obligation: To process and fulfill your orders.
  • Legitimate Interest: To improve website functionality and customer experience.
  • Legal Obligation: For fraud prevention and tax compliance.
  • Consent: For marketing communications and cookie tracking (can be withdrawn at any time).

3. How We Use Your Information

We may use your data to:

  • ✔ Process orders, payments, and shipping
  • ✔ Personalize your shopping experience
  • ✔ Communicate about orders, support, and promotions
  • ✔ Prevent fraud and enhance site security
  • ✔ Comply with legal and regulatory obligations

4. Data Retention Policy

We only retain data as long as necessary:

  • 📌 Order Data: Stored for 6 years (for tax compliance)
  • 📌 Marketing Data: Retained until you opt out
  • 📌 Inactive Accounts: Deleted after 2 years

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • ✔ Service Providers: Payment gateways, delivery partners, analytics tools
  • ✔ Legal Authorities: As required by law
  • ✔ Business Transfers: In the event of a merger or acquisition

6. Your Rights Under UK GDPR

You have the right to:

  • ✔ Access your data
  • ✔ Correct inaccurate or incomplete information
  • ✔ Request deletion (“Right to be Forgotten”)
  • ✔ Restrict or object to data processing
  • ✔ Opt out of marketing at any time
  • ✔ Request data portability

To exercise your rights, contact us at info@moonello.co.uk

7. Cookies & Tracking Technologies

We use cookies to:

  • Improve functionality and performance
  • Understand visitor behavior through analytics

You can manage your cookie preferences via your browser settings.

8. Data Security

We follow industry-standard practices to secure your data. However, no system is completely secure. If you suspect a data breach, contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies. Please review them before submitting any data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date.

11. Contact Information

If you have any questions about this Privacy Policy or your data rights, reach out to us:

Moonello Ltd
📧 info@moonello.co.uk