Please note that the transaction description on your card will be https://moonello.co.uk/. (One-Time Charge)
All the plan services will be provided to the customer digitally via the Internet.
Returned Payments
If ACH, debit, or credit card payment is not be honored by the issuer or bank for any reason, I am responsible for that payment plus a £25 service charge applied and any service fee my bank or card issuer may make.
Basic Logo Package: £70 One-Time Charge
Business Logo Package: £150 One-Time Charge
Landing Page Design: £200 One-Time Charge
Website Redesign: £350 One-Time Charge
Shopify Web Design: £500 One-Time Charge
100 One Year Plan: £100 One-Time Charge (01 websites, 1-year support, free editing/modification, PHP HTML, no renewal or subscription)
256 One Year Plan: £256 One-Time Charge (05 websites, 1-year support, free editing/modification, PHP HTML, no renewal or subscription)
499 One Year Plan: £499 One-Time Charge (10 websites, 1-year support, free editing/modification, PHP HTML, no renewal or subscription)
For some products, pricing will be determined after reviewing the project requirements, and only the agreed amount will be deducted from you.
Note: The prices mentioned on our website for certain products/services are starting prices and represent the minimum cost. The final price may vary based on modifications and additional requirements, potentially exceeding the listed price due to the complexity of the work.
🚨 This rule only applies to products/services where the price is not fixed and a note is mentioned with the product. All other prices on the website are fixed.
Welcome to Moonello Ltd
We are truly excited to have you aboard. Thank you for choosing to use our services. Below we have listed important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary in order to protect both you and us to make our services possible and more enjoyable for everyone.
We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact our legal team.
Introduction
1.1. Our Purpose
Our services are designed to allow people from all over the world to easily create a beautiful and engaging online presence for themselves, manage and promote their businesses, content creation, and ideas, and overall have a great experience doing so – even without being tech-savvy or a design guru. We provide our users with numerous templates offered by Moonello Ltd.
1.2. Legal Agreement
These Moonello Ltd. Terms of Use (“Terms of Use”), together with our Privacy Policy https://moonello.co.uk/privacy-policy/, and such additional terms, which specifically apply to some of our services and features as presented on the Moonello Ltd. website(s), all set forth the entire terms and conditions applicable to each visitor or user (“User” or “you”) of the Moonello Ltd. Website and/or any other services, applications, and features offered by us with respect thereto, except where we explicitly state otherwise (collectively – the “Moonello Ltd Services” or “Services”).
Purchases
If you wish to purchase any template made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit/ debit card number, the expiration date of your credit/ debit card, your billing address, and your shipping information.
You represent and warrant that:
(i) you have the legal right to use any credit/ debit card(s) or other payment method(s) in connection with any Purchase; and that
(ii) the information you supply to us is true, correct, and complete.
The service may employ the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Shipments and Billing
3.1 All template purchases made from this website are required to be paid in full. For more information about our products, please visit https://moonello.co.uk
3.2 After the payment has been successfully made, a downloadable link of your template will be sent to the same email address provided by you within 24 hours. If your template does not arrive within 24 hours, please call customer service to address the delay. Although we always strive to make our deliveries as timely as possible, circumstances may arise outside of our control, which may impede a timely arrival of your template. You agree we are not liable for such delays.
3.3 Please note the pricing on the website only includes the pricing of the template. Web Designing does not promote any other web designing, development, domain, or hosting services.
3.5 All communication for the plan services will be provided to the customer within the next 24-48 hours after purchase.
Delivery of the Template
Your rights to access, download, and use any template will be available once the payment is made and are subject to the terms and conditions.
Please make sure to enter the correct email address while making the payment because the template will be sent to the same email provided to us. After the payment has been made, the downloadable link will be sent within 24 hours to the email address entered during the checkout.
The theme and the content of the product received by you can be customized and used as per your requirement. For a better understanding, the product description is written for every theme.
Please note that we do not guarantee continuous, uninterrupted, or secure access to these or any services. Operation of them may be subject to interference from numerous factors outside of our control. Furthermore, scheduled and preventive maintenance as well as required and emergency maintenance work may temporarily interrupt services or access to the websites.
Refund Policy and Cancellation Policy
We prioritize customer satisfaction and operate in compliance with UK consumer laws. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
1. Your Right to Cancel (Cooling-Off Period)
If you are a consumer, you have the right to cancel your purchase within 14 days, as per the Consumer Contracts Regulations 2013. If you change your mind within 14 days, you may receive a full refund, provided you have not downloaded, accessed, or used the product/service.
2. Conditions for Refund
We issue refunds only in the following cases:
- Non-Delivery of the Product: If you do not receive your product due to mailing or system issues, you must contact us within 30 days of your purchase. If you fail to do so, the product will be considered “received.”
- Download or Access Issues: If you face difficulties in downloading or accessing the product, contact Technical Support within 30 days for assistance.
- Faulty or Defective Product: If the product you purchased has a defect, we will attempt to resolve the issue within 72 hours. If we are unable to fix it, a full refund or replacement will be provided.
- Product Not as Described: If the product does not match its description on the website, you must contact Technical Support within 30 days and provide proof of the issue.
3. Refund Method and Timeframe
Refunds will be processed within 14 days. The refund will be issued via the same payment method used for the original purchase, unless another method is mutually agreed upon.
4. Refunds Will NOT Be Issued If:
❌ You have downloaded, accessed, or used the product and later request a refund (unless the product is faulty).
❌ The issue is caused by your system incompatibility, rather than a fault with our product.
❌ You fail to follow installation instructions or technical support guidance.
5. Children’s Policy
Our services are strictly for individuals aged 18 or older. We do not knowingly collect data from children under 13. If a parent or guardian discovers that a child has provided personal information, please contact us at info@moonello.co.uk so we can remove the data.
https://moonello.co.uk/refund_returns/
Email Disclaimer
When we contact you via email, communications are secure. We are not responsible for unauthorized modifications to our emails. If you require confirmation of an email’s content, contact us at info@moonello.co.uk.
Prohibited Uses
You may use our website only for lawful purposes and in accordance with these Terms. Any violation of applicable laws, or any act intended to exploit or harm our services, may result in immediate termination and potential legal action.
Intellectual Property
All designs, templates, content, features, and functionalities remain the exclusive property of our company and its directors. Our intellectual property is protected under UK and international copyright laws. No product or service may be replicated without our written consent.
Links to Third-Party Websites
Our services may contain links to third-party websites. We have no control over their content or privacy policies and assume no responsibility for them. We recommend reviewing their terms and policies before using their services.
Indemnification
You agree to defend, indemnify, and hold harmless our company, its employees, contractors, agents, officers, and directors from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:
- Your use of our service;
- A breach of these Terms;
- Content you post or transmit through our services.
Limitation of Liability
We, along with our directors, employees, partners, agents, and affiliates, shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses resulting from:
- Your use or inability to use the service;
- Conduct or content from third parties;
- Any content obtained from our service;
- Unauthorized access, use, or modification of your transmissions.
Disclaimer
Your use of our services is at your own risk. We provide our services “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee:
- Continuous, uninterrupted, or secure access to our services;
- Error-free or virus-free functionality;
- That our services will meet your expectations.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or liability for incidental damages, so these limitations may not apply to you.
Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. If changes are material, we will provide 30 days’ notice. Continued use of our services after revisions indicates acceptance of the new terms. If you do not agree with the changes, you must discontinue use.
Contact Us
If you have any questions about these terms, please contact us at info@moonello.co.uk.